The workshop featured expert panels, question and answer sessions, and a planning simulation exercise that explored how different groups can work together to effectively tackle these and other important issues.
With all of the open source social media tools now available, this is easier than I expected: I ask a question on LinkedIn and get an answer from an expert (instead of spending five hours googling my brains out).
Look up your broken device to find manuals, issues and solutions from other members, or ask your question and hope an expert comes back with a helpful answer.