One of the most significant parts of a manger's job is for them to become a positive role model that can pull a team together and deliver the level of service expected from their customers.

经理人的工作中其中一个最重要的部分就是要成为一个积极的榜样只有如此才能拉动整个团队到达客户所预期的服务水平上。

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Manage: Collect and display application, process, and service-level metrics in various tools used by business and IT staff to ensure that the applications and processes are performing as expected.

管理：收集并显示业务和IT人员使用的各种工具中的应用程序、流程和服务级别指标，以确保应用程序和流程的表现符合预期。

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"We are not getting the level of service, and quality of candidates, we expected, " Hsieh barked.

FORBES: Tadpoles