...芬兰学者格郎鲁斯(Gronroos)提出了“顾客感知质量”的概念，认为产品质量具有一定 的主观性，是顾客对预期质量(Expected Quality)和实际感知质量(Experienced Quality) 的一种对比或权衡，如果顾客对产品的感知水平符合或高于其当初的预期水平，顾客就会获 得较...
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expected quality level [数] 期望质量水平 ; [数] 期望质量水准 ; 预期质量级 ; 预期质量水平
EQL Expected Quality Level 预期质量水平
Expected Service Quality 预期服务品质
expected iteration quality 期望迭代质量
job quality expected 期望工作性质
This model includes six main factors: product image, the expected quality, perceived quality, perceived value, customer satisfaction and customer loyalty.
该模型包括产品形象、预期质量、感知质量、感知价值、顾客满意和顾客忠诚六个主要因素。
参考来源 - 基于手机市场的顾客满意和顾客忠诚研究·2,447,543篇论文数据，部分数据来源于NoteExpress
The outcome of interest was expected quality-adjusted life-years (QALY).
考察的目标是生活质量调整后的生存时间。
Resourceful and self-driven with a strong sense of commitment to delivering work in better than expected quality and time.
机智和强烈的责任感确保工作质量比预期的还要好。
The expected quality objectives have not been achieved, or the expected quality objectives have been achieved but through management audit it is confirmed of a new quality objective.
没有达到预期质量目标或达到预期质量目标后经过管理评审，确定可不断提高的新的质量目标；
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