You should reorganize the company around this new relationship with your customer, finally putting that customer at the center of everything you do because—thanks to the Web—you can.

你应该围绕这一与客户的新型关系重新组织你的公司，最终的落脚点就是，客户是你所从事的每件事情的中心，网络的应用使之成为可能。

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I want to be confident that I create and deliver everything the customer and company expects.

我深信我创建并交付客户和公司所期望的每件事情。

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If the disgruntled customer has made it clear what will satisfy him, then do everything within your power to accommodate.

如果抱怨的客户明确表示了怎么样可以让他满意，那就在你的权利范围之内想尽一切方法满足他。这也显示了你解决问题的诚意。

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In this case, the main contractor is given total responsibility for the entire project, selecting even the component suppliers, and checking everything before handing over the finished vehicle to the customer.

ECONOMIST: Sayonara, spaceflight?

At the top, the computer makers control everything, managing customer relationships and farming out orders to their software subsidiaries in the second layer.

ECONOMIST: Software in Japan

The shift involves more than merely emphasizing customer service: it means orienting everyone and everything in the firm to understanding customers and providing more value to them sooner.

FORBES: Connect