SMBs often lack IT staff or expertise to address security and data issues, especially in the event of a cloud data center outage.

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This week at Dreamforce, a large cloud computing event sponsored by Salesforce.com, customer service company Genesys will announce a new application for use on the Salesforce.com application platform.

FORBES: Genesys Teams Up With Salesforce For Customer Service

The winner of the event was an interesting enterprise cloud storage company called Zadara Storage.

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