Escalation Management(升级管理) 对客户支持经验的积极管理能扩充到对例外事件的处理。Escalation Management使一个支持团队能够.
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For this reason, we must look to the delicate art of escalation management rather than re-enacting D-Day.
因为这个原因,我们必须注意扩大管理的精细艺术而不是准备重现诺曼底登陆。
In this case, authorization management is invoked to resolve the E-mail addresses of the escalation receivers, along with their user IDs to grant them authorization for the escalation and task.
在此情况下,将调用授权管理来解析升级接收方的电子邮件地址及其用户ID,以便针对升级和任务授予他们权限。
If a claimed task couldn't be completed in time, the escalation chain sends notifications up the management chain.
如果一个已接收的任务无法及时完成,升级链将向管理链发送通知。
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