The group & ticket system give users an entry point to "I'm having this issue" and the community being able to guide them to a solution.

系统向用户提供了一个入口点，用户可以提出自己的问题，社区可以为用户提供解决方案。

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User Guide, Chapter 3: IBM Cognos Connection, Search for an entry.

用户指南，第3章：IBM Cognos连接，搜索项。

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Insufficient English proficiency poses a serious obstacle for an entry-level guide.

英语能力不足对于刚入门的导游来说是一个严重障碍。

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If the past is any guide, Apple's entry into the field will not just unleash fierce competition among device-makers, but also prompt consumers and publishers who had previously been wary of e-books to take the plunge, accelerating the adoption of this nascent technology.

ECONOMIST: Tablet computing