You cannot fix what you don't understand, so be sure to ask the customer enough questions to learn what is bothering them.

如果你不能理解的话，你就没办法化解，所以要确保你咨询了客户足够的问题，弄清楚了是什么在困扰他们。

youdao

It is a profound skill to learn to appreciate others' sparkling point and learn from them.You can pursue what you want through your unyielding efforts.Envying and dreaming cannot help you.

你想要什么，就得通过自身的努力去争取，不是光靠眼红别人，老想着争第一就可以实现的。

youdao

You cannot learn how to love, but what you can do is to observe hate and put it gently aside.

你无法学习如何去爱，但是你可以观察恨，然后把它轻轻地放在一边。

youdao

What do I learn from the period? How？ Remember, you cannot peek into Chapters 6 and 7, because you've seen it before.

我能利用周期得到什么结论,怎么做,记住,你不能跳到第六章和第七章,即使你看过了

耶鲁公开课 - 基础物理课程节选

Even if you cannot predict what will happen, with each new experience you will learn about a new type of client, a new personality (or personality disorder), and a new way of negotiating.

FORBES: How To Deal With Crazy Clients