Yes, marketers plunk millions of dollars into mass-market advertising each year to generate sales, but a bad or so-so customer service encounter can cost them.
是的,各大公司营销人员每年在大众市场广告方面砸下数百万美元来促进销售,但糟糕或只是勉强过得去的客服接触能使公司蒙受损失。
I would never curse some innocent child with my eyebrows, my bad luck (yes it has got to be genetic at this point), and my anxiety.
我绝对不会想让个无辜的孩子继承我的眉毛和我的坏运气——是的,这个也是会遗传的——以及我的焦虑。
Or if we say that some things are bad how is this consistent with also saying yes to them?
如果说有些事是坏的,那如何,保持一致对它说“是“?
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