"They would open the door to me and let me watch tape and writereports, so I was doing the cap stuff and contract stuff during the day and then at night they would expose me to personnel, which was my passion and what I wanted to do, " Roseman said.
In several instances indicative of the way such complaints were handled, company representatives did not write down reports of worsened pain after using the pump, withdrawal symptoms, and unexplained vibrations of the device, according to the letter.