The real trick — and it takes a long time to learn this — is realizing the work system isn't a system at all.

真正的诀窍(学起来可要花上一段时间)是要了解工作系统其实根本就不是一个系统。

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We wake up at a certain time, work on a schedule and scrutinize our performance on how long it takes us to accomplish things.

我们在确定的时间起床，按照日程表工作，检查我们还要多久才能完成任务。

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Then we work with the plaster and lath to construct the extra sections of wall; this takes a very long time.

随后就把塑胶和木板粘贴到墙上，这要花很长时间。

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Of course, hiring a company full of people like that takes a lot of work and a long time.

FORBES: Winning Customers Without Trying

The one thing we do know, however, is that once a reputation is marred, it takes a lot of hard work, and a long period of time, to regain its luster.

FORBES: Are You Responsible for Your Company's Reputation?