Amazon has made a name for itself by offering great deals, but part of the charm of this popular retail website is its excellent customer service.

亚马逊公司以其经营范围之广闻名，但它卓越的客户服务也是它的零售网站如此受欢迎的原因之一。

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Exceptional customer service, an easily navigable website and value-added articles, all serve to optimize a member's ability to choose the perfect rug for the best value.

卓越的客户服务，简便的导航网站以及各类增值物品，所有这些都服务于会员，提高会员能力，帮助其买到最物美价廉的商品。

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However, we do feel like noting that Overstock's customer service rating, which is based on dozens of user reviews on their own website, is just 2.9 out of 5.

但是值得注意的是，该公司网站上的用户评论表示它的客户服务覆盖率不高，每5人中只有2.9人享受到了满意的客服。

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ArtFire has a "commercial" section on its website, so if a product is deemed non-handmade, the customer service person will move it to the commercial section.

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Mr. Trusov says companies "would need to make sure the customer service level is much higher" than that on a website or in a physical store.

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Google offered no customer service or support when it sold the Nexus One phone on the Google website.

FORBES: Google's "Trusted Stores" -- A Satire