When the world is indeed transparent enough that wecannot only see what our neighbours are going through but an easy way to help them, then we can speak of a new obligation imposed by a new level of technological and cultural sophistication.
We are always seeking to improve our guest experience and while I cannotspeak to your service in 2002 (which is when our records show you last stayed with us), I can assure you that we have addressed many of the issues and challenges you outline in your review since your visit nearly a decade ago.