Improve the quality of early warning systems: Internal problem reports, customer E-mail, or call center transcripts can yield important information about emerging product problems.
改进早期警报系统的质量：内部问题报告、客户电子邮件或呼叫中心谈话记录可以提供关于产品问题的重要信息。
Because the telecom industry customer base is bigger, in the high risk early warning management and high value clients from network management, call center irreplaceable become a important channel.
因为电信行业的客户基数较大，在高危客户的预警管理和高价值客户的离网管理中，呼叫中心成为无法替代的一个重要渠道。
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