Under the prosperousdevelopmenttendencyoftelecommunicationvalue-addedservices, anew kind of value-added service, voice value-added service platform is proposedanddesigned in the paper.
The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.
Dragon TV is Nuance's unique voice and natural language understanding platform designed specifically for smart TV, device and set-top box OEMs and service operators.