Shelly had negligible professional skills and wavering incentive, and only Vivian managed to get a temp placement doing clerical work at an adoption agency.
Vivian was to be polite and helpful, in terms of offering water or coffee or directing them to the rest rooms in the hallway, but not overly solicitous and definitely not optimistic in any way.
Tourists in the know use the channel to place orders for fresh bread from baker Vivian Rolle or to make dinner reservations at the Yacht Club, the only restaurant that's consistently open.