As a major method to enhance the attraction of urban transit, how to improve transit service reliability is catching world wide concern.

作为增强城市公共交通吸引力的重要手段，提高城市公共交通服务可靠性正得到广泛关注。

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This paper discusses the principle of the development of performance measurement system for transit agency and suggests some effective measures for service reliability.

服务可靠性是乘客评价常规公交服务质量时最为关心的问题。

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