"At the end of last season, I spoke to a few people and always felt I would come back, but until everything is confirmed you don't want to say toomuchas there is still an element of doubt, " he said.
Unless IT has a vision for the processes it wants to implement using this new generation of applications, much time will be wasted astoomuch data is collected, resources are squandered on unnecessary and misguided customization, and use falls off after implementation because the application provides little value.