When is "I'm sorry" used? For more serious incidents. Stepping on someone's toes on a crowded bus, though not intentional, should elicit an immediate "I'm sorry." Bumping into someone even on a crowded street where it is difficult not to also calls for "I'm sorry." Careless or late work in school or in the office requires our apology to teachers, colleagues, or employers. Being late for meetings or dates needs both an apology and often either a reason for the tardiness or an explanation of what course of action will be taken to eliminate any future possibility of recurrence. No one likes to be wronged, intentionally or otherwise. Saying "I'm sorry" can go a long way towards rectifying an awkward situation.

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