Chapter One is the literature review, in which the related theory such as communicative competence and the ethnography of communication is introduced.
本文第一章是文献回顾，介绍了与道歉语研究相关的理论知识。
Zhang Rong, professor, mainly undertakes the research of Theory of Communication, Literature Aesthetics, and the Study of Chinese Literature and Culture.
张蓉，教授，主要从事传播学、文艺美学、中国文学与文化研究。
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