记忆的自我参照效应研究进展 关键词 服务,服务质量,要素体系,接受区间,文化。 [gap=11510]Key words: service, service quality, factors system, the zone of tolerance, culture.
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The authors review the concept and characters of service, and summarize the studies about the service quality, mainly on its concept, factors system, the application of the zone of tolerance, and the culture抯 effects.
文章概括了服务的概念及特性、服务质量的概念、服务质量要素的研究状况和服务质量接受区间的应用,并简要说明了文化对服务质量要素的影响。
参考来源 - 服务质量的研究综述·2,447,543篇论文数据,部分数据来源于NoteExpress
The conception of the zone of tolerance come from the articles of service management and consumes actions.
容忍区概念来自服务管理和消费行为两方面的文献。
This paper reviews the Zone of Tolerance(ZOT) theory in the past decades, and makes an attempt to enrich the theory.
本文回顾了服务管理中顾客容忍区问题的研究进展,并尝试性地在理论上予以扩展。
This requires rationally designing the size and tolerance zone of calculative utensil.
这就要求计量器具的尺寸和公差带设计要合理。
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