This particular issue can be hard to recreate for the technical support team because it is difficult to replicate the customer environment in the labs.

技术支持团队很难重现这个问题，因为很难在实验室中复制客户的环境。

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Help desk and technical support skills remain in strong demand, particularly for people who offer a blend of deep technical expertise and solid customer-service abilities, says Herrin.

IT界对帮助台和技术支持技能的需求持续走高，势头强劲，兼备深厚专业技能和雄厚客户服务功底的人才更是一将难求。

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Coordinate with sales department in the selling process, providing direct customer support for pre-sales technical marketing activities and ongoing advice and support for product application usage.

在销售过程中与销售部门协作向客户直接提供售前、售中技术服务以及有关产品应用方面的支持。

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Anania also assumed responsibility for customer support in addition to her more technical responsibilities.

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Her responsibilities were broader than the average CIO, as well, as over time her role expanded and she oversaw innovation, gaming, IT application development, infrastructure, security, support for customer facing systems, all company web sites, as well as key initiatives to develop new technical capabilities for the Total Rewards loyalty program.

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