The artifacts created in Part 1 were exported into the file system and will be used as the input to the business process implementation — the topic of this article.

本文主要内容是将第1部分中创建的构件导入到文件系统中，然后将其作为业务流程实现的输入。

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That is a big difference with an executable process, which is input for a Business process Management System (BPMS).

这与可执行过程区别非常大，后者是业务过程管理系统(BPMS)的输入。

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The process of giving and receiving input in the form of comments, opinions, observations, and analysis to either validate or invalidate the customer service system.

这是个给予或接收各种形式的反馈意见的过程，反馈包括各种评价、意见、观察报告或分析，通过这些反馈决定现行客服工作系统是否有效，是否值得继续运行。

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