Have your apologies often fallen flat? Do your spouse's apologies connect and motivate you to forgive? Or are you married to someone who seldom apologizes?

你的道歉总会落空吗？你配偶的道歉会让你原谅他吗？还是与你结婚的人很少道歉？

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"Now when someone calls with an order and they've been unhappy with the last delivery, the guy taking the order apologizes, " says Iiguez.

FORBES: Cement meets the cyberworld