William Band is a vice president and principal analyst at Forrester Research, serving Business Process professionals.

FORBES: Connect

Kate Leggett is a senior analyst at Forrester Research, serving Business Process professionals.

FORBES: Connect

The workshops centered around a broken process serving system, adequate documentation to prove indebtedness, and the issue of the robo-signing of affidavits used by attorneys to affirm proper ownership of past due accounts, similar to the issue now weighing on mortgage servicers.

FORBES: Consumer Attorneys Have a Role in Clogging the Courts with Debt Cases