Service Recovery Management Research 服务补救管理研究
and service recovery management 服务修复管理
Service Recovery Management System 服务修复流程管理系统
With these points, we can make a definition on total service recovery management.
服务修复管理在实质上，是服务质量管理的一个重要组成部分。
By defining the relationship between service recovery and complaint management, the concept of service, its characteristics, basic principles of service and other related issues were explored.
通过对服务补救与抱怨管理之间关系的界定，重点阐述了服务补救的概念、原则和若干需要注意的问题。
The article introduced principal content of humanism medical service in differentiation service, process service, client relationship management and service recovery sides.
本文围绕差异化服务、全程服务、客户关系管理和服务补救四方面详细介绍了医学人文服务的主要内容；
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