So sensitive is the SIA about the industry's bruised image that it coughed up an "Investors Bill of Rights and Responsibilities, " which includes such no-brainers as telling customers they have the right to qualityservice, full and clear reporting and prompt resolution of problems.
Serious problems have been identified in the quality of pre-service teacher training, in terms of both subject matter knowledge and skills in the field of teaching that are necessary to be effective in the classroom.