On borrowing external service quality evaluation methods, this paper raises internal service quality evaluation model and give some simple statement on its steps.
本文借鉴外部服务质量测评的相关方法，提出了内部服务质量测评的实施模型，并对其步骤进行了简单论述。
CBA would like to track the management of service quality evaluation of the feasibility of methods, as well as satisfaction with CBA venue to further enhance the audience can play a catalytic role.
希望为CBA赛场服务质量的管理评估提供可行性方法，并对CBA赛场观众满意度的进一步提高起到一定促进作用。
Chapter 2, researching service quality, logistics, evaluation methods and other related documents, understanding the existing research results;
第2章，系统研究服务质量、物流企业、评价方法等相关文献，了解已有研究成果；
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