ME_ THODS: SERVQUAL service quality evaluation method was adopted.
方法：运用SERVQUAL服务质量评价方法。
The illustrational results show that we can realize a fast and accurate evaluation for college library service quality by this method.
实例表明，该方法能够实现对高校图书馆服务质量的快速、准确的评价。
The importance of evaluation of maintenance service quality was pointed out and its hierarchy structure was constructed. Analysis model and calculation method were put forward with a specific example.
分析了进行维修服务质量评价的重要性，建立了维修服务质量评价的层次结构，提出分析模型和计算方法，并给出了一个具体实例。
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