And it provides management with insight into the contact center so they can staff at the appropriate levels, manage agent performance and optimize customer service.

它提供了管理与洞察到联络中心，使他们能够工作人员在适当水平，管理agent的性能和优化的客户服务。

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Netflix : As mentioned in our previous response, management believes that in a largely fixed-cost streaming world with ease of cancellation and subsequent rejoin, net additions provides the most meaningful insight into our business performance and consumer acceptance of our service.

FORBES: Should Netflix Keep Disclosing Churn? Analyst Says Yes