...组织可利用TQM达到「第一时间就做对，而知识管理则可透过教训学习的分享，有效地达到在「第二时间一定对(Second Time Right)的质量效益。 顾客满意的杠杆效益 等于是客服人员「集合了全公司所有相关的最优秀员工来服务顾客一人。
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second time right
第二次对吗？
以上为机器翻译结果，长、整句建议使用 人工翻译 。
This is my second time here at Fisher House right around the Easter holidays, but it's not my second time, period.
WHITEHOUSE: The White House
Just a minute later, Ronaldo popped up to put Portugal in the lead for the second time with a sharp right-foot effort from just inside the penalty area after Deco cut inside and slid the ball into his path.
CNN: Ronaldo puts Portugal into quarterfinals
We also learn from how Bill got it right the second time around.
FORBES: How Bill Gates Hired His Investment Advisor
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