Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, coworkers, strangers - and anyone who will listen.

顾客很少向经理或者零售店的老板投诉，相反，他们会提醒他们的朋友、亲戚、同事、陌生人——以及任何可以听到的人。

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In the search for independent business owners who might have positive thoughts on how big box stores can be countered, I discovered a blog post at Inflow Inventory , an inventory system for small to midsize businesses, about how Virgilio Rubini, owner of ChocoStyle, a small chocolate manufacturer and retail store owner views big box competitors.

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You don't really have to be a bookstore owner or a retail owner of a local store to see that that's - it just seems a little weird.

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