The E-mail is an adoptive tool in the on-line reference service, but the flooding of spam serious interference that work, how to apply the anti-spam technique becomes important problem.
电子邮件是在线参考咨询服务中广泛采用的工具，但垃圾邮件的泛滥严重干扰了咨询工作的正常进行，如何应用反垃圾邮件技术成为重要课题。
This article discusses the applications area, excellence, shortcoming of E- mail in reference service, devises how to develop the reference service via electronic mail.
本文明确了电子邮件参考服务的重要性，讨论其在参考咨询中的应用范围、优缺点，并提出开展电子邮件参考服务的方法和问题。
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