Based on the statement of the change and development trend of library reference consulting service, the paper discusses the role orientation of reference librarian.
本文在阐述信息时代图书馆参考咨询服务变化和发展趋势的基础上，对参考馆员的角色定位进行了探讨。
Reference consulting service in college library is characterized with virtualized information sources, multi-service content, distant service way and special service object.
高校图书馆的参考咨询服务呈现出咨询服务信息源的虚拟化、服务内容多元化、服务方式的远程化、服务对象个性化的特点。
The paper presents the definition and software of reference service in consulting chats with its advantages and disadvantages and issues discussed.
本文论述了聊天式参考服务的概念、软件技术，并对该项服务的优缺点以及开展该项服务需要考虑的问题进行了分析。
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