Only forming the systemic management mode of reader relation in university library could implement the updating of the reader-guided service mode.

只有在高校图书馆形成系统的读者关系管理模式，才能实现“读者导向”服务模式的升级。

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The article is on the subject of "reader service", discusses the design of the structure, service ability and service mode of service system in library.

本文以“读者服务”为主题，对图书馆服务系统中的组织架构、服务能力、服务模式设计进行探讨。

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