Read.gov also includes a children's book that is in the process of being written.

VOA: special.2009.10.12

"And he wrote a small book of about 60 or 70 pages that was specifically focused on Luo speaking Kenyans that were learning to read and become literate, and he wrote a small book in Luo as a part of that process."

VOA: standard.2010.07.10

If I read you right, something is lost in that process.

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Showing products but then redirecting a user to a hard-to-read website for the actual purchase or failing to tie in the process to the in-person experience through deals and pickup ability at a brick-and-mortar store will upset your customer.

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"In this process, I have tried to listen, to read, to understand, to apply the law, to make sure I understand the evidence, and that's what I know that I've tried to do, " she said.

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