This paper expounded the important function for the construction of Railway Call Center, introduced the concept of Call Centers.

阐述铁路构建呼叫中心的重要作用，介绍呼叫中心的概念。

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Finally it was analyzed the key technology at research and the realization of the railway passenger transportation modern call center system, and has given the corresponding solution.

最后针对铁路客运现代呼叫中心系统研究和实现的关键技术进行了分析和研究，并给出了相应的解决方案。

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