CONCLUSION: This evaluation model serves as guidance for the improvement of service level of retail chain pharmacy.

结论：该评价模型可为零售连锁药店改进服务水平提供指导。

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RESULTS:Based on the practical condition of domestic retail chain pharmacy, 24influencing indexes of which were presented and a service quality evaluation model was established.

结果：根据国内零售连锁药店的实际状况，提出了影响零售连锁药店服务质量的24项指标，并建立了零售连锁药店服务质量评价模型。

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