Which makes for better overall customer satisfaction?

哪些方面会提高总体顾客满意度？

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The study finds that overall customer satisfaction with airlines in 2009 has declined for a third consecutive year to a four-year low.

调查发现，2009年航空公司的整体客户满意度连续第三年下滑，创下了四年的新低。

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Overall customer satisfaction with airlines was down this year, in part because of costs and fees, according to a study released in June by J.D. Power and Associates.

根据市场研究机构J.D. Power and Associates六月发布的研究显示，由于成本和费用的因素，今年客户对航空公司的总体满意度下降了。

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Over the last decade, technology has become more intertwined with business models and overall customer satisfaction.

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Passenger Focus found a large difference in levels of overall customer satisfaction depending on the area in which people travel.

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Simpler, more transparent compensation will be more tightly linked not just to the stock price of a company, but also to its overall health--as measured, for example, by market share, product quality, and customer satisfaction.

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