Online reference service is a major way to deepen library information service under network environment.
网上咨询服务是网络环境下图书馆信息服务纵深化的主要方式。
This paper investigates the status-quo of online reference service of Chinese libraries, analyzes the existing problems and puts forward some countermeasures as well.
通过对我国图书馆网上参考咨询服务的现状调查，指出目前存在的问题，并提出相应的对策。
This article makes an analysis of the characteristics of libraries under the environment of networks, and probes into the problems of online reference inquiry service.
分析数字环境下图书馆参考咨询工作特点，探讨网上参考咨询及服务问题。
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