Sorry一词比较口语，多用于非正式化的道歉，例如： Not really apologizing 看似道歉非道歉 ..
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not really apologizing
不是真的道歉
以上为机器翻译结果，长、整句建议使用 人工翻译 。
It seems to me there are two basic mistakes we make when apologizing, and both of them have to do with not really taking responsibility for having done something wrong.
FORBES: Apologize or Lose Your Customers
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