Multi-Call 多呼叫 ; 并发业务 ; 多路呼叫
multi address call 多址呼叫
multi-connection call control 多连接呼叫控制
multi-unit call 多机呼叫
Multi-Service Call Agent-MCA 网络电话管理模块
Multi-site Call Center 多址虚拟呼叫中心
multi party call 多方通话
Multi-skill Call Center 多技能呼叫中心
The invention provides a call transfer method and a device in a multi-call central system and relates to the field of communication, aiming to address inaccurate call transfer in the prior art.
本发明提供一种呼叫中心系统中呼叫转接的方法和装置,涉及通信领域;为解决现有技术中呼叫转接不准确的问题而发明。
The main function of gateways is to connect IP network and traditional phone system, and provide multi-call signaling exchanging and the conversion of voice formats.
IP电话网关主要功能为连接传统电话网与IP网络,完成多路呼叫的信令协议和语音格式的转换。
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