In general, they make no complaints even if their fundamental rights are abridged, basic facilities of life are not provided, they are economically and socially exploited.

通常而言，即使他们的基本权力被削减，即使生活的基础设施也没有保障，即使在经济和社会方面被剥削，他们仍然不会做出任何抱怨。

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Listen to the guest complaints carefully, maintain eye contact, do not make funny faces or giggle no matter what the complaint, take down any details if necessary.

仔细聆听客人投诉，维持眼神交流，无论投诉内容如何，不得流露滑稽或好笑的表情。如有必要记录下任何细节。

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