Nationwide said it may increase the 300 staff based there as they move to mainstream customer service and call centre operations.

BBC: Nationwide expected to shed 500 jobs in regional shake-up

Somewhat inevitably a return to a focus on the customer has become mainstream!

FORBES: When Banks Use CRM Technology, Customer Service Improves

Sundararajan says most respondents who already use cloud services have adopted mainstream SaaS solutions, such as customer relationship management (CRM) and human resources functions.

FORBES: How to Tell If Your Company is Ready for the Cloud