This doesn't mean that you must do everything they say; it means you should listen and respond.
这不是说你要做他们说的一切,而是说你应该倾听和回复。
Listen to your customers: While Walmart's iconic greeters are friendly, they can't really do much more than say hello and point you in the right direction.
倾听顾客的心声:尽管沃尔玛的标志性的迎宾员很友好,他们只能说声你好并给你指引正确的方向,真正能做的并不多。
Listen to what they say and more importantly what they do.
听他们说什么,更重要的是他们做什么。
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