Finally, a case study was provided to illustrate the feasibility and availability of constructing the knowledge push system in customer service center in enterprises.
最后，通过实例分析，说明了构建客户服务中心知识推送系统的可行性和实用性。
Knowledge push is a timely and active mean of knowledge service. The evaluation of the effect of knowledge push is beneficial to clear the application status of knowledge push.
知识推送是一种及时、主动的知识服务手段，对知识推送效果进行测评有助于明确知识推送的应用现状。
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