...顾客；为顾客服务的知识(knowledge for customers)包括有关产品、市场和供应商的知识；来自顾客的知识(knowledge from customers)则涵盖了顾客的想法、思想、偏好、创造性或者是特定产品或服务的消费体验等内容(Desouza，Awazu，2005)，是顾客的关于产品、市场...
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...2002) [21] 指出客户知识包括三种类型:关于客户的知识(Knowledge about customers)、 来自客户的知识(Knowledge from customers)和客户需要的知识(Knowledge for customers)。
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This organized knowledge can range from assembly instructions for a piece of machinery to procedures for billing customers or recipes for a chemical solvent.
这种有组织的知识可以是机械的装配说明、客户的付款流程或化学溶剂的配方等。
This article is a summary of the knowledge that we have gained from helping many customers create visions and roadmaps for their application delivery organizations.
本文是我们对帮助程序交付公司中许多客户创建视图和路线图中知识的总结。
IBM is able to lead in the development of these standards from a position of knowledge and experience with customers.
从知识和客户经验角度看，IBM完全有能力领导这些标准的开发。
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