In respect of knowledge acquisition, the product design information obtainment method and the decision-making rules distilled from decision-making table are included.
在知识获取方面，主要讨论了产品设计信息获取方法以及从决策表提取决策规则的方法。
The obtainment methods of client information include: active return visit call documents and visit by the client as well as the client opinion inquiry organized if necessary.
顾客信息的获取方法有主动回访、顾客的来电、来文、来访以及在必要时组织的顾客意见征询活动。
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