The modeling process of the mathematical model of fuzzy and grey integrated evaluation method was provided with an application example analyzed.

给出了模糊-灰色集成评价法的数学模型的建模过程，并应用实例进行分析。

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This article based on the grey fuzzy theory, builds mathematic model, combines SERVAUAL evaluation index and educes a new method to evaluate the service quality.

本文以灰色模糊理论为基础，建立数学模型，结合SERVQUAL评价指标，得出一种新的服务质量评价方法。

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