As awriter, Ioftenreceivefeedbackfromreaders I have never met. But the other day, I received a most unexpected message in response to one of my essays.
Fans can now directly message customer service instead of posting a general message on the wall, and nearly all tools are designed to encourage feedbackfrom fans in one way or another.
"We have to send a message here to the world, " said Nelson, who said he has received positive feedbackfrom several colleagues on the Armed Services panel.